IT Support, Cyber Security, Managed Services and why its Vital For Your Business The demand for managed services has grown exponentially in recent years. This increase in demand can be largely related to small and medium-sized businesses (SMBs), who require access to the latest technology in order to maintain a competitive edge within their respective markets and to sustain their continued growth but lack the IT budget to meet those goals. The good news is that managed services enables SMBs to play at the exact same level as middle market and enterprise level organizations, without overextending themselves — and that's only one of the advantages of the managed services model.