Whether you're a global enterprise or a scrappy startup, how you handle customer care as well as support issues. A whole lot. Without pleased, happy customers, your business can't prosper. However as your firm grows, keeping consistently superb service experiences can get challenging. This is where customer support management aids. Meaning: What is customer service monitoring? Client service management is just how a company runs its client service operation and allows consistently great solution experiences that drive customer loyalty. It includes every little thing from training new solution reps, to maximizing support processes, to measuring service success. Wonderful customer care experiences can enhance sales by 20% or more, yet poor ones send out consumers loading quick. According to PwC, 32% of customers will stop doing business with a brand name after just one bad experience.