Whether you're a worldwide enterprise or a scrappy startup, how you manage customer care and also support issues. A whole lot. Without completely satisfied, happy consumers, your organization can not succeed. But as your firm grows, preserving constantly superb solution experiences can obtain complicated. This is where customer support monitoring aids. Definition: What is customer service management? Customer service management is exactly how a business runs its customer service operation and also allows constantly great solution experiences that drive client commitment. It includes everything from training new solution associates, to enhancing support processes, to determining solution success. Wonderful client service experiences can improve sales by 20% or even more, however negative ones send out clients loading quickly. According to PwC, 32% of customers will quit collaborating with a brand name after just one disappointment.