Within Dynamics 365 we can use SLAs in the customer service app. Each SLA item can trigger a Power Automate Cloud Flow to complete any actions we..
Dynamics 365 Customer Service SLAs & Cloud Flows
pingchanin318 November 22, 2021Software
csm tools
http://customerrelationshipmanagement.blog/csm-tools/dynamics-365-customer-service-slas-cloud-flows